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Emergency:0761 1301-2200
Evangelisches Diakoniekrankenhaus Freiburg
Central Emergency Department24/7 · Life-threatening: 112

Patients & Visitors

Social services

Social services

The social services team is available to all patients of our hospital and their relatives. Taking into account medical and
nursing information and coordinating the next steps, we work with you and your relatives to find suitable forms of support. The self-determination and dignity of each individual form the basis of our work. Our aim is to accompany you with your questions and decisions and, together with you, to find solutions for your personal path in life.

Illness can greatly change and affect your previous life. The social services team is at your side when planning your future social and family situation. We advise you on the options and alternatives after your hospital stay and support you in putting them into practice.

Based on your individual health and illness situation, the social services staff provide advice in particular

  • on applying for and initiating medical rehabilitation measures and organising follow-up rehabilitation (Anschlussheilbehandlung)
  • with information on the law relating to severe disability
  • on questions of guardianship law
  • on applying for a care level (Pflegegrad)
  • with social-law advice for cancer patients and advice on financial support
  • on arranging full inpatient care/short-term care or a place in a hospice
  • on questions about organising family support when there are children under 12 to be cared for
  • on putting you in touch with counselling centres and self-help groups.


We are here for you!

Your contacts

  • Maren Hummel

    Social pedagogue

  • Laura Neumann

    Social pedagogue

  • Sandra Kappler

    Social pedagogue

Where to go in an emergency?

The right help – in three steps

Emergency department details
  1. Level 1 · Life-threatening

    Emergency call 112

    In a life-threatening situation, call the emergency doctor immediately.

    Call 112
  2. Level 2 · Acute symptoms

    Central Emergency Department

    Open around the clock, on the ground floor with step-free access. Acutely life-threatening conditions are treated first.

    0761 1301-2200
  3. Level 3 · Not life-threatening

    Medical on-call service

    On weekdays, your GP practice is the first point of contact. Outside surgery hours, call 116117 free of charge.

    Call 116117

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