Central Emergency Department
The Interdisciplinary Central Emergency Department (ZNA) at the Evangelisches Diakoniekrankenhaus Freiburg is the central point of contact for patients with acute symptoms and for medical emergencies. You can come to us 24 hours a day, 7 days a week, every day of the year.
The ZNA mainly handles the admission as well as the further and initial treatment of acutely ill patients. At the same time, the ZNA is responsible for both outpatient and inpatient cases.
The ZNA is located on the ground floor in its own premises. Access is barrier-free.
A hallmark of interdisciplinary cooperation is that the knowledge of different specialties flows into treatment. At the Evang. Diakoniekrankenhaus these are the specialties of internal medicine, surgery (focus: visceral surgery = abdominal surgery) and anaesthesia.
At night and at weekends, gynaecological emergencies are also cared for in the ZNA; on weekdays these are otherwise handled organisationally and physically in the gynaecological outpatient clinic on the 1st floor.
This ensures an optimal interdisciplinary standard of care around the clock.
The emergency department is managed independently by two organisationally and professionally independent specialists in surgery.
The staff of the ZNA regularly take part in specialist continuing education in emergency medicine.
In a life-threatening emergency, please call the emergency doctor: 11 2
Outside your GP’s opening hours, call the free nationwide out-of-hours medical service number: +49116117">116117
Contacts
ZNA Evang. Diakoniekrankenhaus
Wirthstraße 11
79110 Freiburg
Phone: 0761 1301-2200
Notfallpraxis Kinder Freiburg (paediatric emergency practice)
Paediatric out-of-hours practice
Universitätsklinikum Freiburg – Centre for Paediatrics and Adolescent Medicine
Breisacher Str. 62
79106 Freiburg
Further information: here
Allgemeine Notfallpraxis Freiburg (general out-of-hours emergency practice)
General practitioner out-of-hours practice (Allgemeinärztliche Bereitschaftspraxis)
Universitätsklinikum Freiburg
Sir-Hans-A.-Krebs-Straße 3
79106 Freiburg
Further information: here
Notfallpraxis Augen Freiburg (out-of-hours eye emergency practice)
Out-of-hours ophthalmology practice (Augenärztliche Bereitschaftspraxis)
Universitätsaugenklinik Freiburg
Killianstr. 5
79106 Freiburg
Further information: here
Poison Information Centre
24-hour emergency and information service for anyone who needs information in connection with poisoning
Telephone: +4976119240">0761 19240
Further information: here
Where to go in an emergency?
On weekdays, your first point of contact for non-life-threatening illnesses should always be your GP or their deputy.
Outside practice opening hours, call the free nationwide on-call medical service number +49116117">116117 or visit the GP emergency practice in Freiburg (hausärztliche Notfallpraxis) on the grounds of the Universitätsklinikum Freiburg
In a life-threatening situation, please call the emergency doctor:112
If, during treatment by the above-mentioned colleagues, it becomes apparent that assessment in a hospital is required, we will be glad to take care of you. To help us coordinate procedures better, we generally recommend that referring GPs and specialists register patients in advance by telephone on: 0761 1301-2200.
Central Emergency Department (ZNA) at the Evang. Diakoniekrankenhaus
Overall, however, the number of patients arriving at the emergency department cannot be planned, and the cases are mixed. This is also the reason why the various capacities occasionally overlap. In order to recognise the correct treatment priority and, where necessary, to ensure targeted referral to the responsible specialist department, a structured initial assessment to determine the urgency of treatment is carried out first after arrival. This is done according to defined criteria in line with the ESI triage algorithm, a structured and validated system. It should go without saying for everyone that acute life-threatening conditions are always treated first, even if this may lengthen the waiting time for patients with less serious conditions.
In the ZNA, comprehensive diagnostic processes adapted to the symptoms take place, such as the initial examination, laboratory diagnostics, ultrasound and, where necessary, radiological and computed tomography imaging. This requires time and concentration on each individual case, but it enables us to ensure optimal care and to develop a treatment strategy. If further inpatient treatment is indicated, this is organised while still in the ZNA. Critically ill patients can also receive appropriate care in our intensive care unit. If medically necessary, patients can also be transferred to hospitals with a higher level of emergency care (e.g. to the Universitätsklinikum Freiburg).
Because our hospital specialises in gastroenterology and visceral surgery, we have a very high level of expertise in treating these acute and chronic conditions.
- Range of treatments of the Department of Internal Medicine
- Range of treatments of the Department of Surgery
- Range of treatments of Obstetrics & Gynaecology
Traumatological/trauma surgery and orthopaedic conditions are excluded from this. Although they can be identified here as part of acute treatment, they often cannot be treated conclusively. If further treatment (outpatient/inpatient) is required beyond emergency treatment, patients are then referred to the appropriate specialists in private practice or to hospitals offering trauma surgery for further treatment.
Waiting times in the emergency department
“Why is this taking so long?”
“What are they actually doing all this time?”
“Why are others who came after us being seen before us?”
The interdisciplinary emergency department is the central point of contact for outpatients and inpatients of various specialties as well as for emergencies. However, the waiting area is also used by patients of the radiology practice, patients of nuclear medicine, and patients attending the surgical assessment clinic and the separate private surgical clinic. The order in which patients are called is therefore not apparent from the outside, and the impression may arise that one has been disadvantaged or even forgotten. This is not the case.
The ZNA is staffed 24 hours a day, 7 days a week, all year round. Despite constant efforts to treat every single patient in good time, longer waiting times occasionally occur.
Longer waiting times may arise especially at times of high patient volume.
The urgency of treatment is, of course, always assessed according to the severity of the illness, and patients are treated accordingly. Rest assured that we always do our best to bring relief to you and your health concern as quickly as possible.
We kindly ask all patients for their understanding if things take a little longer. Thank you very much for your trust – and for your patience.
Where to go in the event of an accident?
Owing to our hospital’s specialisation in gastroenterology and visceral surgery, we have a very high level of expertise in treating these acute and chronic conditions.
Traumatological/trauma surgery and orthopaedic conditions are excluded from this. Although these can be diagnosed here as part of acute treatment, they often cannot be treated conclusively. If further treatment (outpatient/inpatient) beyond emergency care is required, patients are then referred to the appropriate specialists in private practice or to hospitals offering trauma surgery for further treatment.
Where to go after an accident at work or on the way to work?
A special rule applies to the treatment of accidents at work or on the way to or from work.
As the Evang. Diakoniekrankenhaus has not been granted authorisation to treat cases covered by the statutory accident insurance (BG cases), treatment in such cases must be limited to emergency care (comparable to first aid).
A physical examination, wound care with and without stitches, tetanus booster vaccinations and the application of simple splints after X-ray examinations are possible here.
Unfortunately, however, prescribing necessary aids (e.g. walking sticks, medicines…) or, for example, applying special plaster splints is excluded.
Further treatment is then completed either as general medical treatment by any doctor in private practice, as special medical treatment by an accident insurance consultant in private practice (D-Arzt), or in the acute D-Arzt treatment or consultation hours of a hospital authorised for BG treatment.
Your contacts
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